When can I apply for my tax refund?
Australian Residents can apply for a tax refund at the end of the year. Non-Australian residents e.g. backpackers, can also apply for a refund at the end of the financial year or when they finish work and are leaving the country.
When is the end of the financial year?
The financial year is June 30th. Therefore you will need to lodge the return on or after July 1st.
Can I receive my talkback into my overseas account?
We can transfer your money into an overseas account if required. The fee will be $22.
How long does it take to receive a tax refund?
Usually from 7 to 10 working day (sometimes more time may be needed for processing by the ATO).
What is a PAYG/Group Cert ?
A PAYG (pay as you go) is an official document you receive from your employer stating your gross earnings (wages) and tax paid within one financial year. It is required to submit your tax return. You will receive this document from your employer at the end of a financial year.
Can I use my final payslip if I don’t have my PAYG?
If you are lodging an early tax return (before June 30th) you can use your final payslip providing it shows your year-to-date earnings and tax paid.
What is a Statement of Earnings?
It is a letter from your employer which states your gross earnings. This letter can be used instead of a PAYG payment summary.
I applied for my tax refund already and was told I owe money, can you help?
Often mistakes are made when lodging tax returns. If this is the case, you may have not received your correct refund and thus we can lodge an amended return on your behalf.
I worked in Australia a few years ago, is it too late to apply for my taxback?
We can apply for a tax refund for anyone who worked in Australia as far back as 2001.
I have lost my tax file number, what can I do?
Call the ATO (Australian Tax Office) on 132861 (or +61 2 6216 111 from overseas). They will have all your details.
How and when do I pay for the service?
You must pay for our service before lodgement of the return. We will email our bank details. Payments are accepted via paypal, cash, cheque or bank transfer. We can also deduct the fee from your tax refund (at an additional charge of $30).